Booking and cancellation policy

Booking Policy

To secure your booking, sessions must be paid for in full at least 7 days in advance.
Please try to leave 30-60min free following your sessions, in case we overrun.
All purchased packages and/or individual sessions expire after 6 months.

Cancellation Policy

If cancellation occurs more than 48 hours in advance clients are welcome either to re-schedule their appointment or request a full refund.
48 hours notice will be charged at 50%
24 hours or less will be charged at 100%

Skype bookings

Please note that Skype can be an unstable platform and, whilst mostly reliable, is prone to dropped calls and interference. If you choose to book a Skype session, please be aware that any loss of service may mean that the session needs to be done by phone only. Refunds will not be made and the cancellation policy still applies.

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